It has pricing for all small, mid-level, and large enterprises. It is a Saas platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). Customer support Document360s support team will help you whenever you need a solution to a support query. Our customers are very happy with the timely content updates. Best Practices. There is a clear winner in this case and it is Document360! With Document360, you can create rich documentation and knowledge base for your offerings both internal and external with ease. Document360 Compare Document360 vs. SICURA Compare Document360 vs. SICURA in 2022 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using the chart below. Mar 2019 - Dec 20212 years 10 months. Document360 offers more features (3) to their users than Amphis Customer (1). A powerful search module is a must-have feature for any knowledge management software. Heres why. Integration: Helps to bring external systems like chat, commenting, and analytics into your knowledge base. Kovai.co is a premier enterprise software company offering multiple products at scale both in the enterprise arena and in the B2B SaaS space. Each visitor makes around 2.03 page Cloud-native finance data management that combines MDM and AI-powered automation. Document360 is a true value for money as it offers a great range of powerful features packed in a single tool. What is a snippet? Closed | Apr 01, 2021 | 22:21 GMT+01:00. Compare Document360 and Laiye head-to-head across pricing, user satisfaction, and features, using data from actual users. A well structured product to create a world class knowledge base for your customers and employees. Document360 is a great asset for us and helped us construct a customer-centric knowledge base. It is knowledge base software that fuels companies from various industries globally. Also, it comes with a range of features that come in handy. Document360 is a highly feature rich software for users depending on what we expect out of it. You can easily migrate the content from your existing platform to this knowledge information system without drastic changes to SEO traffic. Document360 is a powerful knowledge base software that enables users to create a complete self-service support option and empowers agents to better help customers. Multidomain MDM. This is an optional field. Yes, but you made sure that only customers using the Enterprise and above packages can use the feature. For instance, you get the Document360 Help Center which ensures improved self-service assistance for your staff and serves your customers better. From the knowledge portal, go to Settings Users & Security Team accounts & groups, and the Team account tab would be the default selection; Click the New team account button at the top right; A New team account blade would open on the right; a. For Customers and Employees. Online knowledge base software provides instant, 24x7 support to customers. Technical Documentation. Document360 offers more features (3) to their users than SAS Customer Intelligence (0). Document360 offers more features (3) to their users than Amdocs Customer (0). Compare Gitbook vs Document360 2022. Amphis Customer is more expensive but offers some extra features. SAS Customer Intelligence is more expensive to implement (TCO) than Document360, Document360 is rated higher (82/100) than SAS Customer Intelligence (78/100). The software is trusted by many leading brands such as Microsoft and Harvard University as well. From the knowledge base portal, click on Settings Users & Security Roles and the Portal role tab would be the default selection. Document360 RESTful APIs will allow you to integrate your documentation with your software, allowing you to easily onboard new users, manage your articles and more. For three years my company struggled to maintain a good knowledge base. Build simple and effective documentation for your customers and users along with a powerful self-service knowledge base that gives them what they expect at their fingertips. Stonly is the best alternative to Document360 if youre looking to build a powerful knowledge base that works well for your customers and employees. Certain customers faced down time in knowledge base due to change in license policy. We can use its features to create internal documents for employees and external documents for our customers. Document360 DNS issue . The Knowledge Base software that scales with your product. - Integrations: Document360 works seamlessly with third-party applications such as Disqus, Intercom, Zendesk, Slack, Olark, Microsoft Teams, Google Analytics, and more. Instantly create a self-service knowledge base for your customers. The biggest technology development that radically evolved knowledge management was the Internet which allowed information to be stored, accessed, and shared from anywhere at any time. Discerning customers like Amazon, WHO, and Hertz use Helpjuice every day. Document360 is a Saas platform that helps you to build a great self-service knowledge base for your customers and internal users public or private knowledge bases. This is Saravana Kumar, Founder of Document360. Read writing about Customer Support in Document360. Our customers are very happy with the timely content updates. A simplified site for content consumers (customers and employees), with the state of the art search and optimized for reading on any device. There is a clear winner in this case and it is Document360! Compare inside pricing, pros, and cons. Set up the basics. - Responsible for designing and delivering wireframes, user stories, user journeys, and mockups for BizTalk360 & Document360. That is how Also, you have a professional support team to help you better leverage this tool. However, without an image upload api, there is no pathway for automated migration. Looking at customer reviews on sites like G2, Document360 is considered the best knowledge base software for small and big businesses alike as it offers writing capabilities that are easy, effective, and highly customizable. of Document360. What you need is a core knowledge base platform that offers everything you would It is a central repository to store, organize, publish and access information online instantly. Document360 is a versatile tool for our customers as it acts as a great repository for our knowledge base. Company . By enabling a ticket deflector in your knowledge base site with your customer support agent can concentrate on complex and sensitive issues. There are many use cases for Document360 which is the most flexible software for allowing you to create user-focused content that improves your customer experience. As customers become self-reliant, they are less likely to contact your support team for common issues. The Top 10 Document360 Alternatives 1. Sign up for a Canny account to access this page. There was a DNS issue with azure cloud, which caused a short outage of our service. There is a clear winner in this case and it is Document360! Gitbook has 2140 and Document360 has 44 customers in Knowledge Management industry. Document360 is a SaaS Knowledge base software for creating internal and customer knowledge bases. Document360 is the Knowledge base software that helps you to create a self-service knowledge base for your customers and internal users (public or private knowledge bases). 5 core pillars. Document360s Ticket deflector allows you to enable customers to help themselves, reduce customer support costs and provide a better experience for customers. Well, youd be surprised if we didnt rank ourselves as the best alternative to Document360, right? Document360 offers more features (3) to their users than Amdocs Customer (0). With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more Document360.io traffic volume is 7,153 unique daily visitors and their 28,612 pageviews. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. The assumption here is that the configured login URL resides inside the customer application, which will require authentication For technical support you can email. Document360 is a versatile tool for our customers as it acts as a great repository for our knowledge base. Roadmap. Blog (855) 487-5425; Top Software (82/100) than Amphis Customer (77/100). Email . Learn how proprofs knowledge base software helps you reduce customer support tickets, manage users, and foster team collaboration. Very very poor. Live Chat. Whats the difference between Confluence and Xpublisher? If you have already used any of the other heavyweights such as Google Drive or OneDrive, getting used to all functions in Document360 Drive would be rather easy. It is knowledge base software that fuels companies from various industries globally. Multiple knowledge base hosting You can use Document360 to manage multiple knowledge base sites in one portal. Document360 is a knowledge base documentation tool specially designed for all SaaS products. Document360; Best for: Public or private self-service knowledge bases. We were using a knowledge base provided by a customer support tool and were spending most of our time trying to Compare inside pricing, pros, and cons. Use it as a customer knowledge base tool or as a support to the helpdesk team. Document360 comes with multiple price points, offering you many price options to fit your business needs. Document360 offers more features (3) to their users than Amphis Customer (1). Search Issue . Helpjuice. Document360 has 93 reviews and a rating of 4.68 / 5 stars vs SAP Customer Experience which has 208 reviews and a rating of 4.19 / 5 stars. It is a central repository to store, organize, publish and access information online instantly. Our prominent customers include Microsoft, Monday.com, Amdocs Customer is more expensive to implement (TCO) than Document360, Document360 is rated higher (82/100) than Amdocs Customer (80/100). Closed | Jun 27, 2018 | 15:15 GMT+01:00. You can create a public or a private internal knowledge base using this platform to empower not only your customers but also your employees. Enable customers to acquire knowledge through self-service Due to Document360s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers needs. In fact, the maximum storage capacity is 50 GB, and that too is for the high-end Corporate plan. build faq, user guides, product documentation, standard operating procedures and many more Josh Parker. With Stonly, you can build a help center thats full of easy-to-follow, interactive guides. A centralized cloud-based storage repository for Document360 customers to store and manage all file operations. Here are a few special testaments of their love for Document360. Zendesk is a customer support software that allows businesses to effectively manage customer questions, complaints, or any other support requests. Amdocs Customer is more expensive to implement (TCO) than Document360, Document360 is rated higher (82/100) than Amdocs Customer (80/100). Document360 is a platform that enables the easy creation of an online knowledge base, user manuals, and documentation. Document360 comes with multiple price points, offering you many price options to fit your business needs. Telephone . Explore more opportunities with Document360 as your knowledge base tool. (if you are not a customer) and give it a spin. In this post, we will review Document360 how it can help agile teams, pros and cons, and the pricing as a part of what every user should look into this tool. Document360 has been helping Aspire for the past three years in so many ways like creating and sharing effective technical documentation, communicating all their feature releases in an organized way, and much more. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more Document360.com traffic volume is 4,604 unique daily visitors and their 8,748 pageviews. Tackle complex issues head-on with complete and accurate views of business-critical master data. Customers who are using Document360, get in touch with our dedicated product advisors to get support. Read more. Integrations & Extensions. Features; Pricing; API; Book a Demo Browse case studies of our customers on how they are using Document360 to achieve their business objectives.